ICT Support Assistant-NPSA 5

ICT
Mogadishu
Full Time
Application deadline closed.

Job Description

  • Organization: UNDP – United Nations Development Programme
  • Location: Mogadishu
  • Grade: Administrative support – Administrative Services and Support – Generally no need for Higher Education
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2023-07-27

Background

Under the guidance and direct supervision of the ICT Manager, the ICT Support Assistant provides ICT and administrative support services as well as provide daily technical support to users of information management tools and technology infrastructure in the Country Office. 

The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO for resolving ICT-related issues.

Duties and Responsibilities

Summary of key functions:

  • Implementation of ICT management systems and strategies;
  • Effective functioning of the Country  Office hardware and software packages;
  • Support to networks administration;
  • Provision of administrative support.

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the Country Office technology environment;
  • Support to the use of Quantum  (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
  • Provision of inputs to the Country Office administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
  • Provision of inputs to preparation of results-oriented work plans.

Ensures effective functioning of the Country  Office hardware and software packages, focusing on the achievement of the following results:

  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
  • Assistance in the installation of commercial and in-house developed software and related upgrades;
  • Assistance in upgrading patch and anti-virus programs on a timely basis;
  • Monitoring of file server traffic, usage and performance on a frequent and regular basis;
  • Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
  • Organizing Video/Audio/Web Conferences
  • Install, configure, and troubleshoot O365 applications.

Supports networks administration, focusing on achievement of the following results:

  • Assistance in trouble-shooting and monitoring of network problems;
  • Response to user needs and questions regarding network access;
  • Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

  • Maintenance of an up-to-date inventory of software and hardware;
  • Maintenance of a library of ICT related reference materials;
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
  • Maintenance of the filing system ensuring safekeeping of confidential materials;
  • Extraction of data from various sources;
  • Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required;
  • Provision of ICT support to key events.

Impact of Results:

  • The key results have an impact on the overall efficiency of the Country  Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Functional Competencies

Job Knowledge/Technical Expertise

Fundamental knowledge of processes, methods and procedures

  • Understands the main processes and methods of work regarding to the position;
  • Identifies new and better approaches to work processes and incorporates same in own work;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
  • Demonstrates good knowledge of information technology and applies it in work assignments.

Promoting Organizational Change and Development

  • Presentation of information on best practices in organizational change;
  • Demonstrates ability to identify problems and proposes solution.

Client Orientation

Maintains effective client relationships

  • Reports to internal and external clients in a timely and appropriate fashion;
  • Organizes and prioritizes work schedule to meet client needs and deadlines.

Promoting Accountability and Results-Based Management

Gathering and disseminating information

  • Gathers and disseminates information on best practice in accountability and results-based management systems.

 Core Competencies:

  • Demonstrating/safeguarding ethics and integrity;
  • Demonstrate corporate knowledge and sound judgment;
  • Self-development, initiative-taking;
  • Acting as a team player and facilitating team work;
  • Facilitating and encouraging open communication in the team, communicating effectively;
  • Creating synergies through self-control;
  • Managing conflict;
  • Learning and sharing knowledge and encourage the learning of others.
  •  Promoting learning and knowledge management/sharing is the responsibility of each staff member;  Informed and transparent decision making.

Required Skills and Experience

Education 

  • Secondary education ( or Bachelors with 2 years ) with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP)

Experience:

  • 5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.  2 years may be accepted with a bachelor’s degree.

 Language

  • Proficiency in  English and Somali languages

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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