Customer Relations Officer

Job description

Overview:
Merit Advisory is a leading consultancy firm committed to helping organizations achieve digital transformation through innovative ERP systems and digital solutions. We empower businesses to operate efficiently, make data-driven decisions, and achieve sustainable growth. Merit is committed to delivering exceptional products and services that delight our customers. As we continue to grow, we’re looking for a passionate and skilled Customer Relations Officer to join our team and help us provide outstanding support to our valued clients.

Core Responsibilities:

? Functional Support & Implementation

• Configure Odoo functional modules (CRM, Sales, Projects, HR, etc.).
• Train users and support smooth implementation.
• Liaise with the technical team for custom development or issue resolution.

? Client Engagement & Solution Scoping

• Meet clients to understand business needs and propose tailored solutions.
• Document requirements and map them to Odoo modules.
• Showcase how our solutions solve real problems and create value.

? Post-Sale Support

• Ensure clients are onboarded properly.
• Follow up on adoption, satisfaction, and upselling opportunities.

? Marketing & Promotion of Solutions

• Promote Merit’s Odoo and digital business solutions to SMEs, corporates, and public institutions.
• Develop product brochures, presentations, demo scripts, and campaigns.
• Identify potential clients and lead business development activities.
• Conduct product demonstrations and discovery meetings.
• Collaborate with the media team on targeted marketing initiatives (digital & events).

Skills and qualifications

Qualifications and Skills

• At least Bachelor’s in Marketing, Business, IT, or related field.
• Solid understanding of Odoo ERP (functional level).
• Experience in solution marketing, pre-sales, or business consulting is a plus.
• Excellent communication, client-facing, and presentation skills.
• Creativity in promoting solutions and building client trust.
• Ability to work both independently and as part of a team.

How to apply

How to Apply:
Qualified candidates are invited to submit their CV and a cover letter by filling this link below

https://forms.gle/Yd3SKDLbj3WjyJFr9

The deadline for the application is 31st July 2025

Only shortlisted candidates will be contacted.